Frequently Asked Questions

When your pet needs specialized care, you will probably have many questions and concerns. Here are the most common ones we encounter. Please do not hesitate to call us with any specific questions you may have or to schedule a consultation. We are here to serve you and appreciate the trust you place in us to care for your best friend.

BarbMy dog or cat has been injured or is very sick – what do I do?

If your dog or cat needs emergency care, our board-certified Veterinary Emergency and
Critical Care specialists are here for you. Call our 24/7 veterinary ER now: (508) 759-5125 or (800) 457-4900 (toll free in MA only) – or click here for driving directions.

How much is treatment going to cost? Do you offer any payment plans?

Most sick or injured pets require diagnostic testing, blood tests, radiographs, consultations, examinations and nursing care. The emergency doctor or specialists will give you a more accurate estimate following the initial examination of your pet. Please be advised that deposits are required (75% of the estimate) at the time a case is admitted. Fees for professional services will be itemized and submitted to you for payment at the time of completion of our services. Checks, Cash, Visa, MasterCard and American Express are welcome.

CareCredit offers monthly payment plans for your pet’s healthcare needs. Ask one of our administrative team members for more details or an application.

AB-chest-tapWill you let my veterinarian and me know what is going on with my pet?

Absolutely – communication with you and your regular veterinarian is a top priority for us. From the initial contact we have with you (if you come to us for emergency care) or with your regular veterinarian (if he or she is referring you to us for specialty services), we keep you and your veterinarian completely informed. After your pet’s visit or hospitalization, the doctor will compose a full report to send to your veterinarian, along with any lab results and treatment goals. Throughout your pet’s care, our doctors and our client liaisons will make sure you and your veterinarian are kept up to date on important changes and progress.

DPB-and-GM-ORWhen can I visit my pet while he or she is in the hospital?

We understand that you want to check on your pet and we have regular visiting hours from 12 noon to 8 pm. If your pet is here for surgery, we do not permit visiting on the day of the procedure so that your pet can rest and recover.

Please discuss timing of your visit with your doctor to ensure your pet will not be undergoing any procedures when you come in. We request that you call in advance to let us know you are coming. Please be aware that if our emergency medical staff is busy there may be a wait.

Visits are limited to twice daily for no longer than 15 minutes each time. These limits are in place to prevent delays in the medical care requirements of your pet and to ensure plenty of time to rest and recuperate. We do not permit visitation if your pet is in isolation, due to necessary precautions to prevent the spread of contagious conditions.

How long is recovery?

That depends on the injury or illness and the treatment process. Your specialist and client liaison will give you an estimate of recovery time and keep you updated daily.

COD-kittenWhat can I expect upon picking my pet up?

You will be notified after 11 am on the day your pet is to be discharged from the hospital. A discharge appointment will be scheduled. Upon arrival, the client care team will provide you with a final detailed invoice, secure final payment in full, dispense medication(s), and schedule follow-up appointments. Your client liaison will review written home care and postoperative instructions and answer any other questions you may have at this time.

If my veterinarian wants me to see you for my pet’s surgery, do I need to come in for an appointment or can I just book the surgery?

When your veterinarian refers you to Cape Cod Veterinary Specialists, you will need to bring your pet in for a referral consultation. You can make your consultation appointment by calling us at (508) 759-5125 or toll free in Massachusetts at (800) 457-4900. Once you schedule your consultation with our surgeons, you will receive a packet in the mail providing you with pertinent information regarding your appointment.

What days do the surgeons and other specialists have consultations and appointments?

Monday through Friday 9am -5pm. Except holidays.

What days do the surgeons do surgery?

Scheduled surgeries are performed on Monday – Friday. Except holidays. Once you and your Cape Cod Veterinary Specialist surgeon decides to proceed with surgery, we will work with you to schedule the date and time. Drop off for surgical procedures is between 8 and 8:30 am. Your pet may also be admitted to the hospital the night before prior to 8 pm for no additional charge.

How long will my pet have to stay after surgery?

Your surgeon will determine the length of time your pet needs to be hospitalized. This depends on the procedure and will be discussed when the estimate is provided to you.

How long is recovery?

That depends on the injury or illness and the treatment process. Your specialist and client liaison will give you an estimate of recovery time and keep you updated daily.

What can I expect upon picking my pet up?

You will be notified after 11 am on the day your pet is to be discharged from the hospital. A discharge appointment will be scheduled. Upon arrival, the client care team will provide you with a final detailed invoice, secure final payment in full, dispense medication(s), and schedule follow-up appointments. Your client liaison will review written home care and postoperative instructions and answer any other questions you may have at this time.